What should I do if the watch is broken?

In short:

If your watch is broken, please contact Care Tracker Support for assistance. They will determine whether the watch can be repaired or needs to be replaced.

Here’s what to do:

1. Make sure the watch is fully charged and try turning it on again.

2. If the watch still doesn’t work:

   1. Log in to Subscription Management – here.

   2. Check that the subscription for the watch is active.

3. Contact Care Tracker Support - here.

   1. Describe the issue as accurately as possible.

   2. Provide the watch’s ID number, which can be found:

      1. in the Care Tracker app,

      2. in Subscription Management, or

      3. on the back of the watch.

Tip:

• In many cases, restarting or charging the watch can solve the problem if it has simply run out of power.

• If the watch needs to be sent in, you’ll receive instructions on how to do so.

Note:

Your subscription will continue as normal while the watch is being repaired, unless you choose to pause it in Subscription Management.