How do I change my password?

In short:

You can change your password directly in the Care Tracker app or in the Subscription Management portal.

How to change your password in the Care Tracker app:

1. Open the Care Tracker app.

2. Tap the gear icon in the top right corner to open Settings.

3. Select Change password from the menu.

4. Enter your current password.

5. Enter your new password and confirm it.

6. Tap Save to finish.

How to change your password in the Subscription Management portal:

1. Go to Subscription Management – here.

2. Select Account in the side menu.

3. Scroll down to the Password section.

4. Enter your current password.

5. Enter your new password and confirm it.

6. Tap Change your password to apply the change.

Password requirements:

To keep your account secure, your password must meet the following criteria:

• Must be at least 10 characters long (up to 100 characters).

• Must include at least one uppercase letter.

• Must include at least one lowercase letter.

• Must include at least one special character, e.g. @, #, or ?.

• Must be significantly different from your previous passwords.

Tip:

Choose a password that’s easy for you to remember but hard for others to guess.

Avoid using personal information such as names or birth dates.

Note:

If you’ve forgotten your password, you can reset it by tapping “Forgot password” on the login screen in the app or in the portal.